In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
2008 Deployment Best Practices Resource Guide INTEGRATED TESTING, CERTIFICATION AND REPORTING METHODS FOR CISCO UNIFIED COMMUNICATIONS MANAGER Authored by Kevin McGowan, Chief Technology Consultant, Clarus Systems, Inc. Published: January 4, 2008
The information contained in this document is proprietary and confidential. This information may not be used by or disclosed to others for any purpose except as specifically authorized in writing by Clarus Systems, Inc. Recipient by accepting this document agrees that neither this document nor the information disclosed herein nor any part thereof shall be reproduced or transferred to other documents or used or disclosed to others for manufacturing or for any other purpose except as specifically authorized in writing by Clarus Systems, Inc. T r a n s f o r m a t i o n S e r v i c e s : D e p l o y m e n t B e s t P r a c t i c e s
Executive Summary
Enterprise testimonials prove that committing to a comprehensive, enterprise wide strategy to migrate to a true IPT environment enhances communication and creates efficiencies in revenue generation. Whether your organization comprises of 100 employees or 100,000, the decision to commit to IP telephony is a clear indication that you rely on innovative strategies to impact the bottom line and enable growth. More often than not, IPT adopters lack the full time resources necessary to orchestrate corporate voice initiatives and therefore seek domain experts to take project responsibility. Transferring project management to experienced firms allow executives to focus on their core competencies while leveraging best practices that prove a faster return on investment. To answer the demands of the rapid IPT adoption, Clarus Systems has consistently invested in engineering solutions that accelerate deployments and prove results ahead of expectation. Our Certification Services are leveraged by customers that demand an earlier return on investment on enterprise-wide IPT deployments. Our domain experts have facilitated various project phases, supporting a majority of CUCM projects of all size, configuration, and complexity. As a result, best practices have been developed for customers to experience significant key project indicator benefits: . Reduction in post deployment (Day 2/ongoing operations) end user reported issues . Increased customer satisfaction from project acceleration including an increase in the number of devices and locations deployed during a project phase . Allowed management to focus on core competencies by reducing the required field resource personnel and hours . Reduction of problem identification, isolation, and resolution intervals which also resulted in a reduction in the required support personnel to support each project . Reduction in change orders for equipment deficiencies and configuration issues discovered during device deployment phase This Best Practice guide is intended to provide a standardized set of processes and methodologies to leverage throughout the deployment and ongoing operations of Cisco Unified Communications Manager (formerly CallManager). Adopting these strategies can enable the successful execution and completion of CUCM Deployment projects based on a hybrid approach that bridges Cisco's PDIOO methodology with the Information Technology Infrastructure Library (ITIL) standards.
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TA B L E O F CO N T E N T S
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