In this white paper, you’ll learn how two of the most respected industry analysts define unified communications and why organizations are considering its use to improve business operations. With vivid examples of the problems it solves and its value to users and IT, you’ll begin to understand how unified communications improves productivity and enhances business processes.
THE LIPPIS REPORTResources for Network / IT Business Decision Makers Abstract: This exclusive white paper by The Lippis Report features insights from Nick Lippis, President Lippis Enterprises; Zeus Kerravala, Senior Vice President of The Yankee Group's Enterprise Research; and Jorge Blanco, Avaya's Vice President of Solutions & Software Portfolio Management. The white paper is based upon two Lippis Report podcasts that feature Mr. Lippis with both Mr. Kerravala "Lippis and Kerravala Define Unified Communications Value", and Mr. Blanco "Jorge Blanco on Avaya's Unified Communications" discussing industry dynamics around unified communications. In this white paper you'll learn how two of the most respected industry analysts define unified communications and why organizations are considering its use to improve business operations. With vivid examples of the problems it solves and its value to users and IT, you'll begin to understand how unified communications improves productivity and enhances business processes. Then, learn how the Avaya Unified Communications solution uniquely integrates into an existing multi-vendor environment for both back-office integration and end-user access and control across multiple working modes, networks and devices. Finally, you'll find out if you are ready to move towards unified communications and how Avaya can help you choose a path that is right for your business.
Unified Communications: Are You Ready? | The Lippis Report | Page 2 Table of Contents Section 1: Unified Communications Defined 1.1. Executive Summary 1.2. Unified Communications Defined 1.3. Why Should Organizations Consider Unified Communications? 1.4. Problems and Benefits Addressed by Unified Communications 1.5. How Does An Enterprise Know When It Is Ready For Unified Communications? 1.6. How Should An Enterprise Progress Towards Unified Communications? Section 2: Avaya's View of Unified Communications 2.1 Gaining Productivity Independent of Modes and Modalities 2.2 Avaya's Unified Communications Multi-Vendor Advantage 2.3 Leveraging Existing Investment To Deliver A State-of-the-Art Unified Communications Solution 2.4 Assuring Avaya's Architecture Attributes With Unified Communication 2.5 Professional Services to Reduce Complexity and Insure Success Section 3: Summary and Recommendations ¾ About Nick Lippis ¾ About The Lippis Report
Unified Communications: Are You Ready? | The Lippis Report | Page 3 Section 1: Unified Communications Defined 1.1 Executive Summary There are two main sections of this white paper. The first section is based on an industry discussion between Mr. Nick Lippis, President Lippis Enterprises and Mr. Zeus Kerravala, Senior Vice President of The Yankee Group's Enterprise Research, aimed at providing the reader with a common understanding of the largest change taking place in communications since the internet: Unified Communications and Communications-Enabled Business Process. The second section is based on an interview between Mr. Lippis and Mr. Jorge Blanco, Avaya's Vice President of Solutions & Software Portfolio Management discussing Avaya's investments, vision and value proposition to IT organizations as they consider Unified Communications and Communications-Enabled Business Process. In this white paper we provide an industry definition of Unified Communications (UC) and its associated value to corporations. We present the concept that UC is a communication portal which unifies access to a wide range of siloed communication applications such as IM, e-mail, voice, chat, conferencing and collaboration tools. Parallel to UC is the development of communications- enabled business process which injects communications capabilities into business operations to reduce human and system delay associated with workflow. We propose that UC will be the key end-user interface which unifies communications and upon which communications- enabled processes are delivered to and massively consumed by users. We offer IT staff the following recommendations as they consider UC as an important part of their overall IT strategy to drive business value. Key IT Staff Recommendations: 1. Before deploying UC, IT staff should assess the readiness of real time communication flows across their IP network infrastructure. 2. UC deployments will be multi-vendor, therefore, insure that your chosen vendor is committed to working with other key industry players and stan... [download for more]
