Striving to exceed expectations of clients in 44 countries requires Russell Investment Group associates to remain accessible to clients and each other no matter where they are. That includes availability before and after "regular" office hours in every region of the world. Unfortunately, their former mobility solution wasn't getting the job done.
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TGood Technology Professional Services Aids Russell Investment Group with Unique Challenges for Seamless Switch from iAnywhere's TOneBridge to Good Mobile Messaging
challenge because of the number of different components that had to be installed and maintained. Before these challenges affected end users, the IT team decided that OneBridge was not the right fit for what the company wanted to accomplish.
Company Overview Russell Investment Group's IT team then began searching for a Russell Investment Group, a global leader in multi-manager new system to replace OneBridge. The company decided to go investing, offers a full range of investment services to retirement with Good Mobile Messaging because of the product's reputation plans, foundations, endowments, and investment plans of all types. for providing enterprise-class security, high reliability, and robust Russell's investment programs provide a manager-of-managers management. Good Mobile Messaging approach based on a research-driven also came highly recommended from a evaluation of outside money managers. From my perspective this has been one of number of financial services firms. Russell advises clients on more our best technology upgrade efforts yet. We than US$2.4 trillion in assets (as of Good's Professional Services Group September 30, 2005) and delivers have a very satisfied user community with Helps Solve Unique Challengesinvestment programs to more than 1,900 the Good Mobile Messaging implementation After purchasing Good, Russell clients in 44 countries. Clients include with accolades coming in from all parts of Investment Group's IT department the pension plans of global corporations º began working with Good Technology such as AT&T, Coca-Cola Bottling Co. the organization as a result of the efforts Professional Services because they Consolidated, General Motors, and Toyota. of this team and beyond. knew there were several specific challenges the group could help with.The Challenge John Stingl, CTO Russell Investment GroupStriving to exceed expectations of Russell Investment Group felt that clients in 44 countries requires Russell ® Trequiring a desktop synchronization for more than 500 Palm Treo associates to remain accessible to clients and each other no matter smartphones to backup user data or require users to hard reset their where they are. That includes availability before and after "regular" devices manually would adversely impact internal customers and office hours in every region of the world. To meet these demands, result in additional support and administrative burdens for the IT team. the company deployed OneBridge from iAnywhere to improve communications and responsiveness. Meeting this challenge would require seamlessly deploying Good Mobile Messaging around the world without cradling a single device. As OneBridge was deployed and usage grew, the solution did not In addition, each user profile would have to be saved and redeployed scale as well as expected and stretched the ability of the IT group so that the upgraded devices would have the end user's information to provide support. In addition, system management became a and preferences restored automatically. continued on other side
Russell Investment Group At-a-Glance
BUSINESS CHALLENGE TECHNOLOGY SOLUTION PAYOFFSeamlessly replace iAnywhere's Good Mobile Messaging on Palm Treos Improved communication, increased OneBridge with Good Mobile Messaging with voice and data service from carriers productivity, and better customer on over 500 Palm Treo smartphones in Australia, Canada, the United Kingdom, responsiveness by effectively replacing worldwide with little or no disruption to and the United States. iAnywhere's OneBridge end users. with Good Mobile Messaging.To address these challenges, Good's Professional Services group According to Greg Nelson, Senior Technology Consultant for held a two-day workshop with Russell Investment Group's IT team to Russell Investment Group, and lead for the Good Mobile Messaging discuss strategies and develop a plan of attack. project, "I believe we are the first organization to be able to backup user's data, upgrade the firmware and OS, remove the old The outcome was a strategic document that detailed the synchronization product, install the new wireless messaging product, requirements for making the rollout a success. It included the and restore the user data without re... [download for more]
