The mortgage banking business is ultra-competitive and rapidly changing. To compete in this environment requires a highly productive workforce with dependable, reliable and flexible communications so that employees can provide the best customer service possible. Read this case study to learn how George Mason Mortgage found a more robust and easy-to-manage mobility solution that helped the company accomplish its goals.
TGeorge Mason Mortgage Replaces BlackBerry with Good TMobile Messaging and Good Mobile Intranet to Increase
Productivity and Enhance Customer Service
COMPANY OVERVIEWGeorge Mason Mortgage, LLC, is a wholly-owned subsidiary of Cardinal Bank. The company was founded in 1980 and has been officially ranked as one of Northern Virginia's leading lenders for the past several years. Loan closings in 2004 were more than $3.5 billion. With the motto, "Service is our commitment that never expires," George Mason Mortgage's employees pride themselves on providing competent and professional service to their customers. THE CHALLENGEThe mortgage banking business is ultra-competitive and rapidly changing. To compete The bottom line is that Good Mobile Messaging combined with Good Mobile in this environment requires a highly productive Intranet makes our employees more productive and effective from the minute workforce with dependable, reliable and flexible communications so that employees can they get started. Most important, this productivity translates directly into provide the best customer service possible. improved customer service that leads to satisfied customers.To improve the productivity of these Chris Schwarz, IT Project Manageremployees, as well as the IT staff and senior George Mason Mortgagemanagement, the company implemented ®BlackBerry from Research In Motion. Although the solution worked well for sending THE SOLUTIONand receiving e-mail messages, over time While looking for alternatives to BlackBerry, Chris Schwarz, IT Project Manager for George Mason ®it became clear that the company's mobile Mortgage turned to Sprint, the company's carrier, for advice. Sprint recommended Good Mobile Tworkforce needed more functionality. The Messaging and Good Mobile Intranet from Good Technology. IT department also wanted to find a mobile computing solution that was easier to manage. After an initial presentation from Sprint and a reference check of Good Technology's customers, George Mason Mortgage signed up for Sprint's free 60-day experience program. "The testing went ®As an example, George Mason Mortgage's great," said Schwarz. "At the end of the trial period we decided to do a wholesale swap of RIM for ®loan officers often use Microsoft documents Good Technology."in their communication with clients. With BlackBerry, the officers didn't have access to George Mason Mortgage installed both Good Mobile Messaging, Good's wireless messaging these documents while they were out of the system designed for businesses that want enterprise-class usability, security and management on office, hampering their ability to do business. continued on other side
George Mason Mortgage. LLC
BUSINESS CHALLENGE TECHNOLOGY SOLUTION PAYOFFCompete in the ultra-competitive and Good Mobile Messaging and Good Mobile Improved employee productivity and rapidly changing mortgage business by improving employee productivity and Intranet with carrier service from Sprint enhanced customer service give George ®enhancing customer service. running on both Palm OS and Windows Mason Mortgage a competitive advantage ®Mobile-based smartphones. over other mortgage lenders, allowing them to provide superior customer service.
For more information about Good Mobile Messaging, call 866 7 BE GOOD or go to:www.good.coma broad range of handhelds, and Good Mobile Intranet to provide fast Two features that employees value most are the ability to review and secure mobile access to the company's intranet. attachments and receive and respond to voice-mail messages. ®Because loan officers use Microsoft Word and Excel documents to The firm also chose to deploy Good Technology's solutions using provide clients with information, it saves time and makes it much more Sprint as its main carrier. Sprint's all-digital, all-PCS nationwide convenient for officers to have these available on their handhelds network provides multimedia services to all major airports and 99 while with clients. percent of the largest cities in the United States. Sprint's deployment of Code Division Multiple Access (CDMA) also makes it easier and less And because George Mason Mortgage uses Internet Protocol (IP) expensive to support higher-speed data services. phones from Cisco, voice-mail messages can be routed to employee's handhelds right along side their e-mail messages. According to one After using the new products for several m... [download for more]
