Flack + Kurtz wanted a centrally managed wireless communications solution, delivered over an integrated device that did not rely on the end user to login or synchronize to stay current. The new solution also had to function in Europe, Asia and other places employees traveled. Read this case study to learn how Good™ Mobile Messaging gave them exactly what they wanted.
CASE STUDY
Flack + Kurtz Grows Business and Speeds
Time to Market for Customer Projects with
Good Mobile MessagingT
With Good Mobile Messaging, we're actively contributing to the communications cycle between our engineers, design teams and customers which ultimately means we're enabling our clients to bring their buildings to market faster and more effectively. That's huge.
- Mario Ornelas, Associate and West Coast IS Manager, Flack + Kurtz
Consistently ranked as one of the world's top engineering ? rms by World Architecture magazine, Flack + Kurtz Inc. is a leading provider of multi-faceted building engineering services. The company works closely with internationally acclaimed architects and designers to engineer some of the most high-pro? le building projects in the world. Flack + Kurtz employs more than 600 people with of? ces in New York, San Francisco, Boston, Seattle, Las Vegas, Houston, Washington D.C., London, and Paris, with two permanent af? liate locations in Hong Kong and Sydney.
A Good ChoiceAs a company with major clients and projects around the world, Flack + Kurtz engineers, design teams, and management travel extensively. "We're almost always on the road, yet our customers like to know they c an reach us anytime, anywhere," said Clark Bisel, Senior Vice President for Flack + Kurtz. "It is also important that our highly specialized workforce is as productive as possible while they travel."
To keep Flack + Kurtz road warriors accessible and productive, they had to carry numerous devices, typically a phone, laptop, and a wireless e-mail/paging system. This made staying in touch a complicated process of getting connected, logging in and syncing up.continue on other side
Flack + Kurtz At-a-GlanceBUSINESS CHALLENGE TECHNOLOGY SOLUTION PAYOFFWith worldwide clients and a specialized By replacing RIM BlackBerry with Good . Expanded regional and international project mobile workforce, existing wireless Mobile Messaging, multiple device types, work due to increased responsiveness to communications devices were not adequate. and AT&T, Flack + Kurtz now has a centrally customers.Flack + Kurtz wanted to provide a higher managed, wireless communications solution, . Faster time to market for customer projects level of customer service and make their delivered over a single, integrated device because of more efficient communications employees more ef? cient and productive. that improves customer service and worker between engineers, design teams, and productivity. customers.. Better use of intellectual capital through improved worldwide mobile communications.® ®Flack + Kurtz started using RIM BlackBerry With international roaming on AT&T, engineers and devices to improve the situation. While the remote senior staff are using Good Mobile Messaging in e-mail capability was a bene? t, it did not replace China, Australia and Europe to stay in touch with the need to carry a cell phone or laptop. According customers and eliminate the stress and time-to Mario Ornelas, manager of IT services for the consuming process of logging in during off-hours to company, "it actually added to the burden because catch up on e-mail. The built-in cameras now available the RIM 950 devices required employees to carry on many mobile devices also enable engineers to the hotsync cradle as well." snap photos of building sites to share with other teams. "Good Mobile Messaging helps me push Flack + Kurtz wanted a centrally-managed wireless more information out to the organization, where it communications solution, delivered over an can be used to inform business decisions and make integrated device that did not rely on the end user things happen more ef? ciently," says Bisel.to login or synchronize to stay current. The new solution also had to function in Europe, Asia, and From a support standpoint, Good Mobile other places employees traveled. Messaging's over-the-air feature makes device administration fast and easy. Previously, it took about an hour to set up a device over the wire. With The Solution Good's Over-the-Air (OTA) feature, it takes only 20 When Ornelas heard about Good Mobile minutes. "Device management used to consume a Messaging running on multiple devices, he was lot of my time each day," said Ornelas. "Now, I can intrigued... [download for more]
