DMX Music has always been at the leading edge of technology. As remote access to e-mail became a viable business solution, DMX Music's IT department began to consider the possibilities a wireless messaging system could bring to its business. Read this case study to learn what they found out.
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DMX Music Keeps the Tunes Playing with Good Technology.
DMX Music is a global leader in digital music and visual imaging programming. Good's wireless messaging solution With one of the world's largest digital music and video libraries, the company has been fantastic. Our executives creates more than 500 unparalleled can stay in touch with the business styles of non-stop music delivered via while they travel, our sales force digital cable, satellite, DVD, the Internet and airline aircraft. The company ºcan react more quickly to customer distributes its services worldwide to needs, and from an IT perspective, more than 11 million homes, 180,000 Good's service is secure, reliable and businesses and 30 airlines with a worldwide daily listening audience of provides a great value with a low total more than 100 million people. cost of ownership.Nick Wilson, CTO, DMX MusicTHE CHALLENGEDMX Music has always been at the leading edge of technology advancements. As remote access "In addition to e-mail, we started to look for solutions that could deliver wireless access to to e-mail became a viable business calendaring and contacts to improve the productivity of our employees," said Nick Wilson, solution, DMX Music's IT department chief technology officer for DMX Music. "We were also intrigued by the number of mobile began to consider the possibilities a devices being announced that included phone, PDA and e-mail all in one device."wireless messaging system could bring to its business.
DMX Music At-a-Glance
BUSINESS CHALLENGE TECHNOLOGY SOLUTION PAYOFFT ® Arm top executives and the sales force with Good Mobile Messaging on the Palm With Good Mobile Messaging, DMX Music's T ®the tools they need to work effectively in a Treo 650 with carrier service from Sprint, executives are more productive, the company's real-time business environment. Verizon, Cingular, Vodafone and O2. These sales force is more effective, and the IT department handhelds give senior management and has saved the company money.the sales force fully synchronized access to e-mail, calendaring and contacts across the United States and Europe.
For more information about Good Mobile Messaging, call 866 7 BE GOOD or go to:www.good.comTHE SOLUTION-Good Mobile Messaging, THE PALM TREO 650 improved customer satisfaction because they are able to AND CARRIER SERVICE FROM SPRINT, CINGULAR, VERIZON, respond almost immediately to their customer's needs."VODAPHONE AND O2 In addition, DMX Music's executives have become more During a major industry trade show, Nick saw a demonstration productive. While traveling, Good Mobile Messaging helps from Good Technology that caught his attention. "Good them keep on top of their appointments by always having an showed how they could provide full wireless synchronization up-to-date schedule on their handheld. It's also convenient for everything including e-mail, calendaring and contacts on a to have the right contact information at their fingertips to wide range of devices," said Wilson. "After seeing the demo, avoid time-consuming searches or calls to get the right I knew we just had to have it." information to respond to an important business matter.
After some initial planning, Good and DMX Music teamed up "I've also received a lot of positive comments about Good's to determine how Good's wireless messaging solution could user interface," said Wilson. "The intuitive enterprise provide the most value for DMX Music. "After looking at the messaging-like screen is highly functional and users are business, we decided to roll out the new devices both to top productive almost immediately."management and the sales force," said Wilson. "This is where we saw the solution could have the biggest impact on our Good also delivers from an IT administration standpoint. business and the most immediate payback for our investment." With Good's Over-the-Air (OTA) feature, DMX Music can order devices directly from the carrier and have them DMX Music now has close to 400 people using Good Mobile shipped to the end user. Once it arrives, someone in the IT Messaging on the Treo 650. About 300 users are in the United department can provision the device remotely and have it States, while the remaining 100 are located in Europe. The running within 30 minutes. Wilson figures the OTA feature company utilizes several carriers depending on the location alone saves DMX Music close to ... [download for more]
