CASE STUDY
Allen Boone Humphries Robinson
Improves Ef? ciency and Exceeds Client
Expectations with Good Mobile MessagingT
Good Mobile Messaging enables our attorneys to be as pro-ductive on the road as they are in the of? ce. By having virtually uninterrupted communications with their staff and clients, they are able to improve productivity, increase ef? ciency and exceed our client's expectations.
- Debbie Cole, ProLaw Administrator and IT Liaison,Allen Boone Humphries Robinson LLP
Allen Boone Humphries Robinson LLP (ABHR) is comprised of some of the most experienced and creative attorneys in the state of Texas who are committed to building a new type of law ? rm devoted solely to the practice of public law. ABHR represents cities, counties, water districts and authorities, municipal utility districts and other public entities with their ? nance and legal needs. ABHR also acts as underwriters' counsel, disclosure counsel and tax counsel, and represents developers, contractors and others conducting public business.
The ChallengeA typical "day at the of? ce" for ABHR's attorneys may not involve going into the of? ce at all. In fact, many of the ? rm's lawyers spend a signi? cant amount of their time on the road, meeting with clients and public of? cials. "Because of this, our attorneys are completely reliant on remote access to e-mail, calendaring and contacts to do their jobs," said Debbie Cole, ProLaw Administrator and IT Liaison for ABHR.
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Allen Boone Humphries Robinson LLP At-a-GlanceBUSINESS CHALLENGE TECHNOLOGY SOLUTION PAYOFF® TEquip attorneys with a reliable, integrated Good Mobile Messaging on Palm Treo Improved productivity, increased ef? ciency device to allow them to be productive away handhelds with voice and data service from and ability to exceed client expectations.from the of? ce. Provide real-time access to Verizon. These integrated devices give staff the ? rm's more than 11,500-name contact real-time synchronized access to e-mail, database in ProLaw and display the caller's calendars and contacts along with phone and name and phone number for incoming calls. PDA capabilities.In the past, attorneys used multiple devices Another challenge was that ABHR wanted newly ®(including the RIM BlackBerry ) for remote added contacts to be sent automatically to the e-mail access, calendaring and contacts and ? rm's public and private folders, giving everyone mobile phones for voice communications and at the ? rm nearly real-time access to the updated urgent requests. According to Cole, "Our attorneys information. And, because ABHR's lawyers are and legal assistants wanted one device that could in so many meetings, they wanted immediate handle all of their communication needs." synchronization of newly added appointments to their calendars.The SolutionAs integrated devices such as the Palm Treo and These hurdles proved to be too much for several newer versions of the BlackBerry started coming to of the vendors, including RIM. "They just weren't market, ABHR began looking for a better solution. able to make it work," said Cole.Most of the attorneys had used the BlackBerry at their previous law ? rms. After further evaluations of the remaining vendors, ABHR ultimately selected Good Mobile Messaging To select the best solution, ABHR did a thorough running on the Palm Treo with service from evaluation of device manufacturers, including Verizon. "This proved to be the best combination Palm and RIM; software, such as Good Mobile in meeting all of our requirements," said Cole. Messaging, Seven and the free e-mail products "With Good Mobile Messaging, we believe we offered by several of the carriers; and service get the best real-time messaging software on the providers, including AT&T, Sprint, Verizon and best integrated device with the best coverage and T-Mobile. service."
THE RESULTS"During this process, I maintained a spreadsheet Now that the solution has been in place for several that tracked features, costs, data support, service months, ABHR is experiencing the results they have plans, coverage area, call quality and numerous always wanted and expected from an integrated other criteria," said Cole. "We basically looked at mobile communications system. every angle to come up w... [download for more]
