CIOs today are being called upon to interpret business strategy and priorities, then add value through information technology initiatives. At a time when "critical to the business" translates to "mission-critical IT", how do you ensure end-to-end availability and reliability of the IT resources that enable your company’s essential business processes.
7 STEPS TO MISSION-CRITICAL IT SERVICES
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Don't Assume. Assess.
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First of a six-part series from Stratus TechnologiesjBbTHE CIO's WISH LIST PART 1
CONTINUOUS SERVICE AVAILABILITY
7 Steps to Mission-Critical Step 1:
Uptime Supports IT Services Don't assume. Assess.
Business Processes CIOs today are being called upon to At the same time expectations forinterpret business strategy and service delivery are rising, CIOs arepriorities, then add value through taking steps to bring IT into closer
Bbinformation technology initiatives. At alignment with the business. And thea time when "critical to the business" more intrinsic IT applications andtranslates to "mission-critical IT," how services become to business uu Supports SLA targets do you ensure end-to-end availability processes, the more they becomeuu Alleviates downtime costs and reliability of the IT resources that mission-critical.
uu Enables auditable enable your company's essential business processes? These increasing demands mean it'scompliance probably time to reassess your uu Improves worker This e-book offers seven steps for mission-critical environment againstproductivity achieving continuous service the job you are being asked to do.
uu Builds customer loyalty availability to support key business
and retention processes. We'll also examine the For example, tougher mandates forfinancial and other impacts posed by information security and regulatoryuu Protects your company's business service downtime. compliance require complete,auditablebrand/image data. Not to mention that more
uu Strengthens competitive This series comes to you from users, more customers and more
advantage Stratus Technologies, a leader in partners are probably counting onmission-critical availability for more your IT services. If so, every hour than 25 years. of downtime will cost your companymore. THE CIO's WISH LIST PART 1
CONTINUOUS SERVICE AVAILABILITY
Maximizing the end-to-end availabilityof your mission-critical environment Infrastructure Procedure & Security Analysis Policy Analysis Analysisinvolves more than technology, of uu Hardware & software uu Preventative/routine uu Anti-virus protectioncourse. Procedures, policies and how component integrity maintenance uu Firewall policiespeople carry them out every day are uu Architectural design uu Change control uu Penetration testingvital. The same goes for security uu Network design uu Performance monitoring uumeasures. It is important to Security policyuu Power, heating, cooling uu User account understand the state of these ele- uumanagement Perimeter securityuu Failures/trouble ticketsments and the dependencies between uu uuBackup process Personnel access uu Wiring and cabling controlthem. An up-to-date audit of your IT uu Configuration managementuu Capacity and uu Vendor access controlenvironment provides a baseline for performance uu Problem management uustaying in step with business needs. Testinguu Business continuity/disaster recoveryThe High Cost of DowntimeHourly impact by industry: $ in millions uu Lifecycle management$0.0$0.5$1.0$1.5$2.0
TelecomEven when you believe your IT
Manufacturinginfrastructure is delivering optimalavailability, a review can reveal new BbPhamaceuticalsor overlooked information. Perhaps COMINGNEXT!
incremental changes such as uu Avoid a common pitfall: $0.9Bankingsoftware patches have introduced risk the wrong metrics factors that have escaped notice. AnTransportationassessment can also show whether Stay tuned to thisprevious efforts were as successfulHealthcaresix-part series from as they could be. Stratus Technologies$0.0$0.5$1.0$1.5$2.0Source: Meta Group
7 STEPS TO MISSION-CRITICAL IT SERVICES
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Succeed by the Numbers.
What's on your wish list? uu ME E T I N G S E R V I C EL E V E L A G R E E M E N T S
uu AD D I N G B U S I N E S SVA L U E W I T H S T R AT E G I CA P P L I C AT I O N S<... [download for more]
