Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
Real Results Report
Health services organizations
comply with HIPAA using WebEx
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never stored on WebEx, ensuring the highest level of data security and confidentiality. Using WebEx, healthcare institutions can now collaborate anywhere, any time, with minimal risk.
See how these four companies experienced phenomenal results by integrating WebEx into their work environments:
. Maimonides Medical Center protected patient data in accordance with HIPAA requirements, while maintaining flexible access to remote vendors.
. Darco used WebEx to launch a complex, new medical device, making the most of sales resources, while delivering a reliable, consistent message.
. Iowa Foundation for Medical Care improved the quality of customer training by using WebEx to maximize training budgets WebEx Communications Inc. and reduce travel time and cost.3979 Freedom Circle, Santa Clara, CA 95054 . Affymetrix leveraged WebEx to broaden its market reach to U.S.A. geographically-dispersed audiences, and provide seamless technical support to customers worldwide.Corp.: +1.408.435.7000 Sales: 1.877.509.3239
www.webex.comWP389 0707 USWebEx Customer Success Story
Previously, I had struggled to see who touched what, how they got in, and what they did. WebEx gives every vendor its own account. It shows me who was where, when they did it. Now we've got more control, and that's made our support lives easier.- Jill Wojcik, Technical Services Manager
Maimonides Medical Center supports
HIPAA compliance with tight control
of network access from WebEx
INDUSTRY Support Center.Healthcare WEBEX APPLICATIONS Maimonides Medical Center is a non- for auditing access to its servers by the WebEx Support Center profit, non-sectarian academic hospital outside service vendors. During the ven-in Brooklyn, NY, known for its many con- dors' troubleshooting and maintenance SUMMARY tributions to medical progress through activities, patient data could potentially Maimonides Medical Center in clinical and laboratory research. The be exposed. The Technical Services team Brooklyn, NY needed a secure, Medical Center delivers a broad range needed a foolproof way to control and auditable way to control of primary and sub-specialty services to track unique vendor sessions that some-remote vendors' access to its patients in the Greater New York metro- times occurred multiple times daily during IT infrastructure. The solution needed to enable remote upgrade politan area. Clinicians and administrators system upgrades. and maintenance activity, while at Maimonides embrace a philosophy of protecting patient data per HIPAA leveraging advanced information technol- The Solution regulations. WebEx Support Center ogy to enhance efficiency, improve patient Wojcik's team set to work on solving provided a standardized method for care and reduce medical errors. In fact, for these vendor support challenges. In 24/7 vendor access that is highly 2005, Maimonides was named one of the keeping with Maimonides' strong tech- secure and permits complete vendor nation's 100 "Most Wired" hospitals and nology commitment, they chose a activity tracking. one of the nation's 25 "Most Wireless," by best-of-breed approach to solution Hospitals & Health Networks, a journal of development. They began with an the American Hospital Association. assessment of the different remote support tools that their vendors were ABOUT MAIMONIDES. Line of Business The Challenge using to see which ones were valuable, Hospital and academic medical center To meet their growing demand for and which they could eliminate. advanced information technology, . Headquarters Maimonides worked with multiple After selecting WebEx Support Center, Brooklyn, NY vendors to develop its IT infrastructure. Maimonides notified all of its vendors of Consequently, Technical Services the new requirement to use WebEx to . Number of Employees Manager Jill Wojcik and her team needed service them. Vendors now needed to 5,000+ to address a serious issue with thes... [download for more]
