mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
Strategic Thinking mindSHIFT’s SaaS and Managed Services
mindSHIFT Offers Portfolio of IT Managed
Services & On-Demand Business Applications
Company Extends Service Capabilities via a Combination of Internal Investment and Series of Acquisitions
Opening Thoughts A clear indication of the shift in information technology (IT) from a focus on products to services is the rise of managed services and Software-as-a-Service (SaaS) solutions. While many view managed services and SaaS as separate, THINKstrategies believes they are converging to fundamentally change the way organizations leverage technology. They are also transforming the way solution providers are supporting their customers’ changing needs. While the SaaS market has gained plenty of attention among the trade and business press, managed services are also gaining momentum. THINKstrategies’ survey research has found that approximately a third of businesses of all sizes are using SaaS solutions to meet various business application needs. Our research has found that nearly 40% of organizations are mindSHIFT now leveraging a variety of managed services to manage their IT and networks. boasts Organizations are increasingly turning to managed service providers (MSPs) to cope with the approximately escalating complexities and risks associated with keeping their IT and networks up and running. 350 employees They are adopting SaaS solutions because they are fed up with the hassles and costs of serving 1200 deploying and maintaining business applications. In both cases, organizations are out-tasking customers and these burdens so they can focus on their core businesses, and attain a greater return on managing more investment (ROI) at a lower total cost of ownership (TCO) from the systems and software. than 14,000 seats and 1600 In order to maximize the benefits of today’s managed services and SaaS solutions, organizations devices for are also recognizing that they should select providers who can deliver the broadest suite of SMBs services. As a result, THINKstrategies has found that companies of all sizes, especially small- headquartered and mid-size businesses (SMBs), are adopting strategic sourcing policies so they can fully throughout the leverage the solutions from the fewest number of vendors. Northeast mindSHIFT Technologies (www.mindSHIFT.com) has recognized this trend and is expanding its corridor and portfolio of services to satisfy its customers’ evolving needs. This profile will examine how their satellite mindSHIFT is capitalizing on a series of acquisitions to deliver a combination of managed offices services and SaaS solutions. throughout the mindSHIFT’s SaaS and Managed Services country. mindSHIFT was founded in 1999 as part of the first wave of independent MSPs that emerged during the hype of the dot.com era. Today, it stands as one of the few of those industry pioneers that is still operating as an independent company. The others have either been acquired or disappeared because they failed to respond to their customers’ changing needs. In contrast, mindSHIFT has not only survived, it is growing into a full-service supplier of IT management and business application services. As a result of a combination of organic growth and a series of acquisitions, mindSHIFT now boasts approximately 350 employees serving 1,200 customers -- managing more than 14,000 seats and 1,600 devices and backing up 100 terabytes of data for SMBs headquartered throughout the Northeast corridor extending from New England to the Washington DC area and their satellite offices throughout the country. The company reports revenues of approximately $55 million and 38% growth.
THINKstrategies, Inc. -1- Copyright, 2007 www.THINKstrategies.com Strategic Thinking mindSHIFT’s SaaS and Managed Services
The core of mindSHIFT’s capabilities is its voice and data managed services, which include Voice over Internet Protocol (VoIP) solutions, server and network monitoring and management, anti- virus management, patching, operating system management, proactive troubleshooting, security tools, data backup, end-user and workstatio... [download for more]
