Transcom Corporation Case Study

C a s e S t u d y
Transcom Corporation
As an equipment provider for worldwide, national and regional radio and television facilities, Transcom Corporation, headquartered in Huntingdon Valley, Pa., has been meeting the broadcasting capability needs of stations worldwide since 1978. Transcom specializes in distributing new TV transmitters, antenna, cable, "The solution Asentria Studio Transmitter Link (STL) and audio equipment that enable television and radio stations to transmit sound and video from the offered didn't require studio to the antenna.Transcom to change The Challengeany hardware, saving Transcom's client, Vyyo, operates a private Internet network used to provide security, power grid command and control, and the company more intra-office data and communications. It supplies broadband access equipment for utilities in Minnesota and South Dakota.than $100,000 in
rip-and-replace costs" Vyyo was facing challenges with diagnosing issues arising on its network, which led to broadcast downtime. Part of the problem was a matter of monitoring the temperature at unattended base stations consisting of transmitters, hubs and other equipment at remote sites. As the temperature rose, the stations could overheat and cause the network to shutdown. They needed to acquire a solution that allowed them to view and control the entire network over the internet from one base site network operations center (NOC).
They turned to Transcom to provide a solution to help monitor and manage nearly 80 sites on its remotely dispersed network, representing a large group of HV equipment knit together with these remotes.C a s e S t u d y
Transcom Corporation
"Vyyo was struggling to find a solution that enabled "The solution Asentria offered was exactly what them to efficiently monitor their entire network," said Vyyo was looking for," Cooper commented. "They were Martin Cooper, president of Transcom Corp. "They able to tailor the offering to meet their exact needs, charged us with finding the right solution to fit their and they've backed it up with superior after-market specific needs." customer support."
Transcom went to work to find that solution, working To date, Transcom has purchased more than 80 with several vendors to deliver an answer that fit Vyyo's units from Asentria, and plans to add more in the specific needs. They used Davicom and SineSystems future. What's more, the solution Asentria offered products for a time before being introduced to didn't require Transcom to change any hardware, Asentria (formerly Omnitronix). The other solutions saving the company more than $100,000 in rip-and-were never tailored to fit Vyyo's specific needs, and replace costs. adding features in order to match Vyyo's requirements proved expensive. "What Asentria offered us was the ability to keep the infrastructure we already had in place for Vyyo," The Solution said Cooper. "All we had to do was slot it in the right When Transcom met Asentria at a National place and we were able to monitor the entire network Association of Broadcasters conference in 2005, they within a matter of minutes."were looking for another solution to fit Vyyo's needs. The two companies discussed options Asentria could The Outcomeoffer, and determined they had a great fit. Knitting Asentria tailored the solution directly to the together the network with the operations center was configuration at the base station. Their solution was a very large project. flexible, allowing Transcom to choose the features Vyyo needed. They didn't have to pay for any control "When we first started assessing the situation, we function that wasn't required. Moreover, the solution noticed that Vyyo had a lot of monitoring devices that has been very reliable.were proprietary in nature," said Jon Baars, director of sales at Asentria. "However, because our monitoring The Asentria solution has reduced the chance of TV solutions are based on SNMP protocols, we easily broadcast downtime, prevented expensive equipment integrated into their existing monitoring infra- from being damaged, and saved replacement costs structure, instead of having to setup and support a and repair time. Because the solution is based ... [download for more]