As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
C a s e S t u d y
Burlington Telecom
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT's communications infrastructure will allow every home and business in the city to have access to its fiber optic network.Moreover, the telecommunications infrastructure will enable BT "Through the use of to carry virtually unlimited amounts of traffic and services. As such, this network will be the "electronic public road" system of the future, Asentria's SNMP-Link, we capable of delivering all the services that are rapidly appearing and which will be essential to communities in the coming decades.can now remotely survey our
entire network, including our The Need to Respond FasterLike any telecom company, however, BT has had its share of outages security, power and alarm and system failures. Historically, BT relied heavily on customer equipment. Their products communication to understand when and where there were problems with its network. Yet, even while customers were calling, BT had no are seamlessly integrated standard way of diagnosing the issues at hand, and for BT, that wasn't an acceptable situation.into our network, and help With no alarm collection capabilities and no situational awareness us avoid expensive labor and of remote sites, BT needed to find a better way to proactively moni-tor its remote equipment and respond in a timely manner to network installation costs." outages. However, the company had difficulty finding a solution that would fit its specific needs. Furthermore, existing solutions were too expensive, requiring costly labor and installation.
Instant AwarenessThat's when BT decided to take matters into its own hands and find a solution. In the summer of 2005, BT began to search for a remote site monitoring solution and was introduced to Asentria (formerly Omnitronix), which offered BT open surveillance of its network with a customized offering."Asentria built us a custom system based on our specific needs and requirements," said Jim Wemette, Manager of Systems Engineer at BT. "And they did it at such a great price! We would never have been able to find that anywhere else."Burlington Telecom
Asentria designed a system for BT that gave them the ability to retention, greater operational efficiency, and reduced labor costs proactively track and monitor issues with its fiber optic network for the company. without having to wait for a customer to call to report an issue. "It's rare for us to receive a phone call from a customer who Using the Asentria SNMP-Link SL81 Remote Site Manager, BT has noticed an issue on the network before we have," said found a way to avoid costly facility downtime by integrating Wemette. "That translates into customer loyalty, which keeps us monitoring capabilities into its own network management in business."system. "Through the use of the SL81, we can now remotely survey The Companyour entire network, including our security, power and alarm Asentria develops remote site monitoring and telemanagement equipment," said Wemette. "Their products are seamlessly solutions that enable providers of critical communications integrated into our network, and help us avoid expensive labor infrastructure to more efficiently and reliably run their networks. and installation costs." Asentria's products help ensure quality of service and lower The SL81 also allows BT to have an ongoing situational aware- operational costs, while making it easier to provision, maintain ness of the fiber aggregation huts on its network. "The second a and support remote equipment. Our strategic solutions fit both fuse blows, a T1 goes down, or someone even opens a door, we large and small communication networks and provide high-know about it," said Wemette. "We are now able to respond to value, cost-effective and competitive differentiators to our those issues within a matter of seconds." customers.
BT even has a live look into the environmental conditions Asentria helps administrators cost-effectively manage of its network. Through the use of the Asentria CCU-64, a their call reporting data and remote site infrastructure, while peripheral sensing module that expan... [download for more]
