| INFORMATION |
| Published : |
Aug 24, 2007 |
| Length : |
2 |
| Type : |
Case Study |
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| Overview : |
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When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services. |
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| View All Items By This Company |
| Browse Related Categories : |
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Business Management
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Employee Performance
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IT Management
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IT Spending
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Productivity
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Return On Investment
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Workforce Management
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When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors — a tough choice according to Kevin Smith, Spyder's Information Systems Director. He said cost wasn’t an issue since all vendors offered similar pricing packages. However, a number of factors lead Smith to select OneNeck IT Services.
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