Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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VocalocityPBX
What SMBs Should Know About Deploying a
Hosted PBX Phone Solution
1 Executive Summary
2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SMBs3 Is a Hosted PBX Solution Right for Every Business?4 VocalocityPBX Delivers Sophisticated Features5 VocalocityPBX is Easy to Deploy Conclusion
Executive Summary
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise-level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
While large enterprises have begun leveraging the cost advantages and robust capabilities of enterprise IP (Internet Protocol) telephony, on-site IP PBX (Private Branch eXchange) systems can require significant initial investment and ongoing operational costs that put them out of reach for SMBs. Until now, smaller companies have been limited in choice to inflexible, expensive traditional phone systems or residential-grade voice over IP (VoIP) solutions with limited functionality and flexibility, and less than business-grade performance.
Now there's a cost-effective, feature-rich alternative to on-premises IP PBXs and traditional analog phone systems expressly designed for the needs of small and medium-sized businesses. VocalocityPBX, a hosted PBX solution, offers state-of-the-art features, seamless scalability, and unparalleled ease-of-use all in a low-risk, low total cost of ownership package.This white paper provides insight into whether a hosted PBX solution from Vocalocity is right for your company, the types of benefits you can experience with a Hosted PBX, and an overview of how easy it is to deploy VocalocityPBX versus other phone systems.
Professional Phone Systems Are a Competitive Advantage
Perception is reality when it comes to the customer experience. The phone system can make or break a company's efforts to provide a professional, efficient experience to its customers. It can mean the difference between appearing to be a mom-and-pop shop or a much larger, establishedenterprise with the resources to satisfy the customers' needs.
That's why choosing an office phone system should be based on much more than cost alone. While cost is a major reason why SMBs are switching from traditional office phone systems to hosted IP telephony, many SMBs are unaware of the equally important, additional advantages of leveraging the latest technology for voice communications.
IP telephony - voice communications over an Internet connection - is becoming the standard for business communications. VoIP enables a broader array of features than traditional analog phone systems to improve productivity, enhance customer satisfaction, and deliver exceptional business intelligence. Taken together, the lower cost and robust features offered by VoIP is making a positive impact to the bottom line of SMBs.
Bringing the Benefits of IP Telephony to SMBs
Getting professional phone system features - such as those IMPROVED PRODUCTIVITY AND OPTIMIZED used by Fortune 500 companies - at an affordable price is CUSTOMER SERVICE:now a reality for SMBs thanks to a new type of service from VocalocityPBX delivers a vast array of innovative Vocalocity: VocalocityPBX. In contrast to a premises-based features and capabilities to enable companies to PBX phone system, VocalocityPBX is a hosted PBX, meaning improve employee productivity while delivering better that state-of-the-art equipment and technology is located, customer service. For instance, users can customize owned, and managed off-premises by Vocalocity and leased auto attendants to intelligently route calls to the to the customer. This eliminates purchasing, installing, proper extension, get their voicemail forwarded and managing a full-featured IP or traditional PBX phone to their e-mail, download call logs for reporting system, which can cost upwards of $40,000 to implement. purposes, and much more. Customers can be routed to the correct person without being told to hang-up VocalocityPBX is based on VoIP and delivers a combination and dial a different number. of cost-effectiveness, scalability, and robust features that m... [download for more]
