BLUESTREAK, Inc., a New Jersey-based promotional items manufacturer and distributor, needed to reduce telephone expenses to help maintain competitive advantage. Find out how VocalocityPBX, a hosted PBX voice communications solution helped them to achieve their goal and even exceed expectations.
Case Study
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CHALLENGE:Reduce telephone expenses to help maintain competitive advantage.
SOLUTION:VocalocityPBX, a hosted PBX voice VALUE - COST SAVINGS:communications solution with 800 number functionality. COST SAVINGS FOR BLUETRACK INC.
BEFORE WITH VONAGE: TOTAL COST SAVINGS = 77%"Switching to VocalocityPBX was one of the NOW WITH VOCALOCITY$215 + $600 for 800#best business decisions we made in the =$815/MONTH $185/MONTHlast 12 months. We're saving 77% on our telecom bills each and every month. I only wished we'd switched sooner." TOTAL COST SAVINGS=77% -- Sean Glasser, CEO, BLUETRACK, Inc. TECHNOLOGY - TOP FEATURES FOR BLUETRACK INC.: BENEFITS: . 800 number?Provides flat rate 800 number service . Individual extensions with greater flexibility and ease of use . Easily customized outgoing messages and greetings . On hold capabilities?New features improve customer service CUSTOMER SUPPORT: and employee productivity "Switching to VocalocityPBX was one of the best business decisions we made in the last 12 months.?Improved VoIP call quality and reliability I only wished we'd switched sooner." Sean Glasser - CEO, BLUETRACK, Inc?Reduced phone expenses by 77% while improving quality of service
"Switching to VocalocityPBX was one of the best business decisions we made in the last 12 months. We're saving 77% on our telecom bills each and every month. I only wished we'd switched sooner." Sean Glasser, CEO, BLUETRACK, Inc. EFFICIENCY IS KEY TO SUCCESS IN HIGHLY With VocalocityPBX, BLUETRACK now has a COMPETITIVE MARKET sophisticated, yet much easier-to-use phone system New Jersey-based promotional items manufacturer with features such as call lists, on hold with up and distributor, BLUETRACK, Inc., is a major supplier to three lines per phone, on hold music, fax to e-of stress balls and LED promotional products. mail, and easily customizable outgoing messages Its innovative line of lights and gadgets are used and greetings. Also with VocalocityPBX, there is no by major companies such as Disney, Boeing, and on site phone equipment beyond the phone and IT Southwest Airlines, not to mention dozens of other management needs are zero. world famous organizations. QUALITY EXCEEDS EXPECTATIONS Driven by a goal of excellence in everything the Having already used a VoIP solution for two years, company does, it's a leader in its market niche. Glasser's expectations were that Vocalocity would However, the promotional items business is highly hopefully offer the same quality of service, just at a competitive. From major office supply companies lower cost. He was very surprised to discover that to start-ups entering the market, the competition the quality and reliability of service was even better is fierce, requiring BLUETRACK to be diligent on with VocalictyPBX than what he had before with his managing price and quality. previous provider.
To maintain its competitive edge, the CEO of "We're not getting complaints from customers BLUETRACK, Sean Glasser is constantly on the anymore about not being able to hear us very well look-out for how to trim expenses. One area of and other problems," explained Glasser. "Everything concern was the high monthly costs for the 800 works perfectly!" number phone service the company had been using. Not only were the costs high at $500 to $700 per DRAMATIC SAVINGSmonth, it was difficult to plan for expenses because Best of all, BLUETRACK has reduced its monthly the service was based on the number of minutes telephone costs by 77% while improving service for calls per month. Adding insult to injury was quality, flexibility, and ease of use. BLUETRACK the inflexibility of the service. "We had the same pays a flat, monthly rate, enabling it to better plan recording for four years because it was so difficult for expenses and invest phone system savings to get changed," explained Glasser. elsewhere in the business.
Although Glasser was satisfied with the company's current VoIP local telephone service, he wanted SOLID BUSINESS DECISIONSince switching to VocalocityPBX, BLUETRACK to see if he could find one provider that delivered has added a vendor line for its key suppliers. both an 800 number and VoIP phone service for a The company is also looking for... [download for more]
